We are seeking a detail-oriented and customer-focused Customer Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space.

You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight

Customer Support & Order Management

● Manage customer inquiries across Marsupial Papers (website and email), Etsy, and Nexcards

● Respond to quote requests, product questions, timeline inquiries, and order status updates

● Provide a high-quality, personalized customer experience for wedding clients

E-commerce & Operations Support

● Update and manage Etsy listings and product listings on website

● Assist with order coordination and general storefront maintenance

● Handle invoicing, including creating, sending, and tracking invoices

Social Media Support

● Post content on Instagram for company papers

● Assist with caption writing and content scheduling (scope to be finalized during onboarding)

Ad Hoc Projects

● Support outreach efforts to wedding planners in target markets (Washington DC and Houston)

● Execute small operational projects as needed

Future Scope (Phase 2)

● Support cold outbound efforts to wedding planners using structured outreach playbooks

Must haves

Excellent written English with a warm, professional tone
Strong customer service mindset with patience and attention to detail
Experience working with e-commerce platforms, particularly Etsy
Familiarity with Instagram posting, captions, and scheduling tools
Comfortable managing invoicing processes
Highly self-directed with the ability to work independently
Strong judgment and ability to handle nuanced customer scenarios

Nice to haves

Experience in weddings, events, hospitality, or other high-touch service industries
Background in stationery, print-on-demand, or design-related businesses
Basic design sensibility and brand awareness
Familiarity with Pinterest as a marketing or sales channel
Experience with cold outreach or lead generation

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

Stay updated on open roles and industry insights.

**Tune in to our What Worked podcast
**
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.