We are seeking a detail-oriented and solutions-focused Client Support Specialist to join our global Customer Support team. You will play a key role in supporting our clients by managing queries related to background screening and ensuring a smooth, compliant, and efficient experience throughout the process.

Our support team operates across multiple countries in a fully remote environment. We value responsiveness, clarity, and collaboration — and we work at pace to ensure our clients receive the level of service they expect and deserve.

Your day-to-day will involve:

Providing support to clients ordering background checks, including criminal history checks, employment and education verifications, reference checks, and licence validations.
Collaborating with internal teams to resolve client queries promptly, including supporting Account Managers by providing insights about their clients.
Ensuring compliance with relevant data privacy laws and company policies by handling sensitive information securely and professionally.
Monitoring the progress of ongoing background checks in internal systems, escalating delays and addressing bottlenecks where required.