DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Interpretation Services team. This role is crucial in ensuring that our interpretation services meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.

The Contact Center Supervisor will be responsible for overseeing the day-to-day operations of our interpretation call center, managing a diverse team of interpreters, and ensuring that all interactions are handled with professionalism and accuracy. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.

High school diploma or equivalent; Bachelor's degree in a related field preferred
Minimum of 2 years experience in a contact center services role
At least 1 year of supervisory or team leader experience
Fluency in at least two languages (including English) required
Strong leadership and motivational skills
Excellent communication and interpersonal skills
Knowledge of interpretation services and relevant industry standards perferred
Ability to manage escalated issues with professionalism
Proficiency in Microsoft Office Suite and experience with contact center software
All legal benefits
Medical Insurance (Gastos Medicos Mayores)
Life Insurance
Savings fund
Paid Training

Contact Center Supervisor - Interpretation Services