Datamark, Inc. is looking for a dedicated and experienced Contact Center Manager to lead and manage our contact center operations efficiently. The successful candidate will be responsible for ensuring excellent customer service delivery, managing day-to-day operations, and driving performance to meet organizational goals.

Key responsibilities include supervising contact center staff, monitoring and improving operational KPIs, implementing effective strategies to boost productivity, and maintaining compliance with company policies. The Contact Center Manager will also focus on staff training and development, ensuring a positive work environment and fostering teamwork.

Bachelor's degree or equivalent experience in business management or related field.
Minimum of 2 years' experience managing contact center operations.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficient in contact center technologies and performance metrics.
Ability to analyze data and implement improvements effectively.
Experience with staff recruitment, training, and development.
Capable of working in a fast-paced environment and managing multiple priorities.
Bilingual (English/Spanish)
All benefits required by law
Life insurance
Savings plan
Paid training
GMM - Gastos Medicos Mayores