Team Lead - Financial CS BPO - Taguig (August 18, 2025 start of work) - TASQ Staffing Solutions | Career Page

Team Lead - Financial CS BPO - Taguig (August 18, 2025 start of work)

Taguig, Metro Manila, Philippines

Job Openings Team Lead - Financial CS BPO - Taguig (August 18, 2025 start of work)

**TASQ is looking for three team leads who can start working on August 18, 2025, in BGC, Taguig.

* We will only process candidates that can start by Monday, August 18, 2025 only
* Candidates should be living within the 15 km radius of BGC.

General Knowledge & Skills:**

Knowledge of Customer care operations
Experience in managing teams
Able to coach, mentor, motivate and interact with people
Excellent verbal and written communications
Strong decision-making and analytical ability
Demonstrate patience, passion for problem solving, ability to use knowledge bases and tools

Key requirements:

Minimum experience of 4 years with customer service in the BPO/BPM industry
Bachelor's degree in any course or equivalent experience
A minimum of 3 years in the role of a team leader is required. MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (TAGUIG).
Able to start ASAP

Job Responsibilities:

Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Effectively handle client escalations and formulate actions to resolve any concerns
Work with the operations managers to obtain necessary resources like training and support for the teams' requirements.
Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects