Spanish Team Lead - Taguig (financial account) - TASQ Staffing Solutions | Career Page

Spanish Team Lead - Taguig (financial account)

Taguig, Metro Manila, Philippines

Job Openings Spanish Team Lead - Taguig (financial account)

Benefits:HMO for Employee and 2 Dependents (On Day 1), Quarterly performance bonus, Outstanding career development opportunities, 24 Leaves Annually

Key Qualifications:

Requirements:

Minimum experience of 4 years with customer service in the BPO/BPM industry
Bachelors degree in any course
Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
2+ Years in leadership roles

Job Responsibilities:

Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects