Retail Team Lead (Cebu City)\n\nAccount Type: Retail (Voice Support)\n\nLocation: 100% Onsite (Cebu)\n\nSchedule: 24/7 Operations (Shifting Schedules)\n\nStart Date: Immediate\n\n### Candidate Profile\n\nWe are looking for a dynamic leader to drive results in our retail voice account.\n\n* Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience is a significant advantage).\n* Education: Completion of at least 2 years in college (no remaining/failed subjects).\n\n### Core Responsibilities\n\nAs a team lead, you will be responsible for the growth and performance of your direct reports through:\n\n* Performance Oversight: Monitoring daily metrics and ensuring the team meets operational efficiency and quality standards.\n* People Development: Providing regular coaching, constructive feedback, and training to foster professional growth.\n* Strategic Delegation: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines.\n* Effective Communication: Serving as the bridge between management and the frontline, ensuring policy updates and expectations are clearly understood.\n* Conflict Management: Maintaining a healthy workplace culture by proactively resolving internal team issues.\n\n### Why Apply?\n\n* Fast-Track Hiring: We are looking for leaders who can start ASAP.\n* Dynamic Environment: Gain experience leading a fast-paced retail account.