Travel Team Lead - Cebu City (BPO) - TASQ Staffing Solutions | Career Page

Travel Team Lead - Cebu City (BPO)

Cebu City, Cebu, Philippines

Job Openings Travel Team Lead - Cebu City (BPO)

Work set-up: Onsite (F. Cabahug St. or Cebu IT Park)

Shift Schedule: Rotational (24/7) | No Fixed Day Off

Qualifications:

Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader
Should have patience and not be overawed by difficult situations
Need to have sound customer service skills and soft skills, with prime focus being on customer satisfaction
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
Excellent verbal & written communication & presentation skills
Good interpersonal & people management skills with a good problem-solving approach.
Expert knowledge of service procedures
Good analytical skills for MIS, number crunching, & reporting to internal & external customers

Roles and Responsibilities:

Responsible for managing team of associates
Independently handle and assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers' needs
Motivating associates through effective management, career development and implementation of reporting mechanisms
Liaison with other areas of the company affecting technical support.
One on One Relationship management
Analysis of reports, including process dashboards and team performance reports.