We’re looking for a Staff UX Researcher to join our Design team. The heart of this role is not just conducting research, but building the high-performance engine that powers user understanding across our entire product. You will be the architect of our "People Who Do Research" (PWDR) program, empowering our Design team to conduct their own tactical research while you provide the methodological rigor, technical guardrails, and strategic oversight. We are looking for an expert who can lead our transition into AI-enhanced research operations—acting as the essential "Human-in-the-Loop" to ensure that as we accelerate our workflows, our insights remain grounded, ethical, and highly actionable.

You will play a vital role in scaling our impact, serving as a coach and consultant to product teams as they navigate the complexities of U.S. school districts. By building the playbooks and knowledge systems that turn raw data into institutional wisdom, you will help us fulfill the mission of the organization: to provide a free, world-class education to anyone, anywhere.

WHAT YOU’LL DO

PWDR Program leadership and enablement: Refine and scale our "People Who Do Research" program. You will empower designers and product triads to conduct high-quality tactical UXR research (both qual and quant) by providing the playbooks, training, and mentorship necessary to maintain rigorous standards across the team. AI strategy and research operations: Design, propose, and manage a research tech stack (including Dovetail) powered by responsible AI. You will implement automated workflows for recruiting, synthesis, and insight distribution, serving as the UXR "Human-in-the-Loop" authority to ensure AI-generated outputs are grounded, ethical, and accurate. Cross-product research, synthesis, and leadership: Act as the Design Leadership Team’s expert on customer and user profiles, end-to-end user journeys, and forward-looking research. You will synthesize insights that span multiple product surface areas to identify "connective tissue," strategic gaps, and opportunities that go beyond the scope of individual embedded researchers or designers on product teams. Strategic advisory and methodological governance: Serve as a high-level internal consultant, guiding teams on the selection of lean vs. rigorous methodologies. You will lead or co-facilitate complex mixed-method studies when business needs require, providing the foundational frameworks (blueprints, journey maps) that keep teams aligned with the "big picture." Support the design team with on-site research in schools, providing guidance and ethical scaffolding, and ensuring legal compliance. U.S. based travel up to 20%.

Staff User Experience Researcher, Foundations and Enablement