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Hotel Reservation - Mandarin Speaking (Malaysia)

Added 4 days ago

Hotel Reservation - Mandarin Speaking (Malaysia) - CB Talents SP | Career Page

Hotel Reservation - Mandarin Speaking (Malaysia)

Johor Bahru, Johor, Malaysia

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Job Openings Hotel Reservation - Mandarin Speaking (Malaysia)

About the job Hotel Reservation - Mandarin Speaking (Malaysia)

We're looking for a Mandarin-speaking Customer Support for Hotel Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

- Rotational 24/7 Shift
- G Tower, Malaysia

Key Responsibilities

  • Support Sales team & resolve customer issues.
  • Handle escalations and ensure accurate sales verification.
  • Follow up on cases until resolution.
  • Deliver professional, high-quality customer service.
  • Create a positive and seamless customer experience.
  • Provide timely, accurate support while adhering to SOPs.

What We're Looking For

  • Proficient in English and Mandarin (spoken, written, and reading)
  • Bachelor's degree, Diploma, or equivalent in any field
  • Hotel/Reservation experience is required
  • Customer-focused with strong communication skills
  • Good problem-solving and critical thinking ability
  • Active listener; able to handle inquiries and objections professionally
  • Positive attitude, adaptable, and eager to learn.

Why Join Us?

  • Competitive salary package
  • Opportunity to work in a growing international environment
  • Supportive team culture with career growth opportunities
  • Exposure to global customers and hospitality operations

Let's apply now by submitting your updated English CV! Xièxiè

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