We have an exciting dayshift opportunity available for a Virtual Assistant. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

Highly competitive salary – paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year; 7 sick days
Annual performance bonuses and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Company polo shirts provided
Fantastic, bright and cheerful open-plan work environment 
Prestigious clients and highly professional and friendly co-workers

The Role

The Virtual Assistant is responsible for supporting the planning, coordination, and administration of service and maintenance contracts. This ensures work orders are scheduled efficiently, technicians are supported with accurate information, and contract deliverables are completed on time and within scope. The role acts as the central point of communication between clients, technicians, subcontractors, and internal departments to ensure contract obligations are met and service delivery runs smoothly.

Your Responsibilities

Contract Administration

Manage and maintain service and maintenance contract records.
Ensure contract requirements, schedules, and deliveries are tracked and completed.
Monitor and update client portals.
Assist with contract renewals and variations.

Scheduling & Coordination

Schedule technicians and subcontractors for contract work.
Coordinate preventative maintenance visits and service jobs.
Ensure technicians have required documentation, parts, and information before attending site.
Adjust schedules to accommodate urgent work or breakdowns.

Client Communication

Act as the primary contact for contract clients regarding service scheduling and updates.
Respond to client enquiries and service requests.
Provide progress updates and job completion confirmations.
Maintain professional client relationships.

Work Order Management

Create and manage work orders in the CRM system (e.g. Simpro or similar).
Ensure accurate job descriptions, asset details, and site requirements are recorded.
Track job progress and close completed work orders.

Reporting & Documentation

Prepare service reports, maintenance records, and client documentation.
Maintain accurate contract files and job history.
Assist with monthly service reports and performance summaries.

Billing & Cost Tracking

Assist with preparing invoices for completed contract work.
Ensure technician time and materials are correctly recorded.
Monitor job costs against contract budgets where required.

Compliance & Safety

Ensure technicians have required permits, safety documentation, and site inductions.
Maintain records of compliance documentation where applicable.

Your Qualifications

Experience in contract administration, service coordination, or project coordination.
Excellent communication and customer service skills.
Ability to manage multiple jobs and priorities simultaneously.
Proficiency with CRM or job management systems.
Experience using Simpro or similar service management systems is preferred
Experience in electrical, mechanical, facilities maintenance, or construction industries is preferred

_Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.
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Compensation: PHP 50,000 - 55,000