Job Title: Remote Customer Account Coordinator (Manufacturing Support)
Job Type: Independent Contractor | Full-time

About the Role:
A detail-oriented and customer-focused Customer Account Coordinator is needed to manage the full
customer journey—from initial inquiry to order completion and follow-up.

This role serves as the main point of contact between customers and internal teams, handling
quotes, order processing, and coordination with operations. The position also supports a growing
OEM (Original Equipment Manufacturer) division by assisting with project intake and communication
between customers and engineering teams.

No manufacturing background is required. The role is highly trainable and best suited for someone
with strong communication, organization, and multitasking skills.

Key Responsibilities:
Customer Communication & Support
● Respond to customer inquiries via email and occasional phone calls
● Provide updates on orders, timelines, and general product inquiries (training
provided)
● Maintain clear, professional communication and escalate issues when needed

Quoting & Order Management
● Prepare and send customer quotes
● Enter and process sales orders accurately
● Review order details (pricing, quantities, shipping, etc.)
● Track orders from entry to completion and ensure data accuracy

OEM Project Coordination
● Manage incoming OEM inquiries and complete internal intake forms
● Coordinate with engineering/production teams for feasibility and quoting
● Send quotes or updates to customers and process approved orders

Follow-Ups & Customer Experience
● Follow up on open quotes to improve conversion
● Conduct post-order follow-ups and customer feedback surveys
● Support customer retention through consistent communication

Internal Coordination & Systems Use
● Work closely with operations and production teams to track timelines
● Participate in internal meetings for project and order updates
● Use tools such as Outlook, Excel, and internal systems (e.g., Fulcrum – training
provided)
● Maintain organized records and support process improvements
Administrative & Light Phone Support
● Handle occasional inbound calls (low volume, not required initially)
● Support general admin and coordination tasks as needed

Qualifications & Ideal Traits:
● Experience in customer service, admin, or account coordination
● Strong written English communication skills (calls are a plus, not required)
● Highly organized with strong attention to detail
● Ability to multitask and manage multiple workflows
● Proficient in Microsoft Office (Outlook, Excel)
● Tech-savvy and quick to learn new systems
● Strong problem-solving skills and ability to work independently

Working Environment:
● Fully remote role supporting a U.S.-based manufacturing company
● Full-time schedule with some PST overlap preferred
● Structured workflows with training provided
● Collaborative team environment with cross-functional coordination
● Opportunity for long-term growth as the business expands