Responsibilities: Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training. Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations. Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service. Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets. Benefits: Upon regularization: - 10 VL, 10 SL, 5EL - HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)