QualysoftQualysoft

Citrix (Cloud and Legacy) Support Analyst

Added 6 days ago

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

Please note that application review and interview scheduling will begin during the summer months.

Responsibilities

  • Operate and maintain Active Directory (users, groups, OUs, GPOs) and hybrid synchronization with Microsoft Entra ID

  • Troubleshoot sign-in, SSO, and Conditional Access issues; document resolutions

  • Perform regular access reviews and identity lifecycle cleanup (stale accounts, roles, groups)

  • Support domain policies and configuration management (GPO baselines, domain-level settings)

  • Manage certificate auto-enrollment and PKI integrations

  • Enforce MFA, password policies, and support privileged access management (PIM/PAM)

  • Monitor identity systems (Entra Connect, logs, SIEM integrations); troubleshoot and resolve infrastructure-level issues

  • Support SSO onboarding (SAML/OIDC) and application identity integrations

  • Maintain operational documentation, runbooks, and participate in DR testing

Requirements:

  • Hands-on experience with Active Directory and Microsoft Entra ID in hybrid environments – including implementation, migration, infrastructure-level troubleshooting and issue resolution

  • Strong knowledge of GPO management and troubleshooting

  • Experience with SSO technologies (SAML, OIDC) and Conditional Access concepts

  • Understanding of PKI and certificate auto-enrollment in domain environments

  • Familiarity with identity security practices (MFA, break-glass accounts, SIEM monitoring)

  • Awareness of IAM, PAM, and PIM concepts and access governance principles

  • Experience in operational support, incident handling, and technical documentation (L2/L3 environment)

Why we think you will love working here:

With us you count as a person, our doors are always open.

We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.

What are the benefits of working for a consulting company rather than being employed directly by a client?

Working for a consulting company like Qualysoft offers several advantages:

Diverse project experience with various clients, industries, and technologies

Stable employment contract with continuous support, regardless of project status

Career development opportunities through training, certifications, and internal mentoring

Access to a wider professional network

Flexibility — remote, hybrid, or on-site options depending on project

Competitive salary packages with additional benefits tailored to the local market.