Middleware Support Analyst

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

Please note that application review and interview scheduling will begin during the summer months.

We are hiring a Middleware Analyst to support enterprise middleware platforms in a production environment.

This is a hands-on operational support role, responsible for monitoring, incident handling, routine administration, controlled changes, patching support, certificate handling, and release support across middleware technologies in the following priority order:

1. IBM WebSphere Application Server ND

2. IBM MQ

3. Microsoft IIS

4. Apache Tomcat

5. Oracle WebLogic

6. Apache HTTP Server

Tasks:

• • Handle incidents, requests, alerts, and standard operational changes
  • Monitor and support middleware services in line with SLA targets
  • Perform routine administration, health checks, restarts, and validation tasks
  • Support deployments, release activities, and post-change verification
  • Manage TLS/certificates, bindings, keystores, and truststores
  • Review logs and troubleshoot middleware runtime issues
  • Apply patches and updates during controlled maintenance windows
  • Maintain runbooks, SOPs, and CMDB accuracy
  • Escalate more complex issues to senior engineers / L3 teams when required

Requirements:

· Experience supporting one or more of the following middleware platforms, ideally with strongest experience in the higher-priority technologies:

• IBM WebSphere Application Server ND
• IBM MQ
• Microsoft IIS
• Apache Tomcat
• Oracle WebLogic
• Apache HTTP Server

· Experience in production support or enterprise operations

· Understanding of incident/change/request management

· Ability to analyse logs and troubleshoot middleware issues

· Good understanding of TLS/certificates and secure endpoint basics

· Familiarity with reverse proxies, routing, and load balancer concepts

· Basic understanding of JVM / thread pools / MQ flow troubleshooting

· Monitoring tool experience

· Basic scripting knowledge is an advantage

Why we think you will love working here:

With us you count as a person, our doors are always open.

We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.