Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
Answer user requests and manage incidents , including target days
Define new practices/processes when needed
Write new procedures and ensure their collective ownership
Contribute to checking’s & validation of production changes and application restart
Ensure daily communication & transition with Paris team
Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.
Re-instate services as soon as possible whenever an incident occurs
Monitor environments and KPIs
Suggest changes, improvements so as to continuously improve global level of service
Validate changes onto production
Identify recurring Issues and service Request and define action plans to reduce them

Application Functional Support