Verifiable is hiring a Product Enablement Manager to design and execute an internal product enablement program that increases product expertise and improves GTM and customer-facing outcomes across Sales, Customer Success, Implementation, Support, Product, and Engineering. This is a hands-on individual contributor who will partner with product and operations SMEs to create curriculum, run live and asynchronous training, curate a living product knowledge base, and measure program impact. The role is expected to establish repeatable enablement systems this year and position enablement outputs so the work can be re-used for customer enablement with minimal additional effort.

Key Responsibilities

Design, build, and operate a multi-channel product enablement program (live workshops, microlearning, playbooks, certification paths, office hours, and train-the-trainer).
Audit existing materials, identify gaps, and prioritize enablement for the highest-impact product areas and workflows.
Create role-based learning journeys (e.g., CS, Implementation, Support, Product, Engineering) that map competencies to learning artifacts and assessments.
Produce high-quality enablement artifacts: instructor guides, slide decks, short videos, hands-on labs, example configs/workflows, product playbooks, FAQs, and customer-facing templates.
Curate and maintain a living product knowledge base with version control and clear ownership.
Partner with Product, UX, Operations (CVO), and other internal SMEs to ensure technical and domain correctness.
Be the enablement lead for new product launches: create launch materials, run training waves, host launch Q&A and office hours, and collect feedback that feeds back into Product.
Drive change adoption by executing enablement campaigns that include pre-work, launch training, reinforcement, and measurement.
Partner with Release Management to measure effectiveness of each release rollout and incorporate learnings into future releases.
Facilitate workshops, onboarding programs, and train-the-trainer sessions.
Run recurring “Product 101” and role-specific sessions and coordinate expert panels with SMEs.
Evangelize enablement best practices and coach managers on reinforcing learning in day-to-day work.
Define and track metrics, perform cohort analysis, and iterate on content and delivery based on outcomes.
Conduct enablement effectiveness research (surveys, knowledge checks, observational sessions, stakeholder interviews) and report results to leadership.
Design enablement assets and processes with reusability in mind so they can be adapted for customer enablement with minimal rework.
When appropriate, pilot customer-facing enablement engagements.

Senior Product Enablement Manager