Senior Software Engineer\n------------------------\n\n### What We Do\n\nAt Unthread, we're solving an evolving, yet pervasive, challenge: support is broken. The way internal teams like IT, HR, and Operations manage workflows has failed to keep up with modern business needs, especially for teams living in Slack.\n\nWe're here to change that. By deeply integrating with Slack and leveraging agentic AI, Unthread helps teams bring order to the chaos of support conversations. We don't just automate repetitive tasks; we build AI that can actually resolve tickets end-to-end, enabling teams to focus on the problems that truly need a human touch.\n\nToday, companies like Spotify, HubSpot, Lemonade, and Apollo GraphQL rely on Unthread to ensure their support runs smoothly, both inside and outside their organizations.\n\n### Why Join Us?\n\nJoining Unthread means jumping in at exactly the right time. We've hit product-market fit with 90+ customers and are positioned for rapid growth, especially in internal support where the need for innovation is massive.\n\nThis isn't just about AI hype (though we're certainly pushing boundaries). By joining us, you'll help redefine how support functions across organizations, empowering teams to be more efficient and effective.\n\nHere's why you'll love working at Unthread:\n\nMake Your Mark from Day One: We're a company for builders. Whether you're architecting systems, developing features, or influencing the product vision, your contributions will be felt immediately. There's no back seat. Every engineer takes the lead.\n\nReal AI, Real Impact: Our agentic AI can automatically resolve a significant portion of incoming tickets without human intervention. But we're not just building AI features; we're reimagining how IT and customer support should work fundamentally. From optimizing Slack integrations to scaling systems for a growing customer base, you'll be solving complex problems across AI, automation, and the broader support landscape.\n\nImmediate User Impact: Few things compare to deploying a feature and seeing users respond enthusiastically. Whether it's an HR team improving their efficiency or a support agent resolving tickets faster, every line of code matters and directly changes how teams operate.\n\nA Product You'll Truly Believe In: Unthread was born out of a lightbulb moment, when we realized we'd solved a challenge that people instantly connected with. It's a great feeling, being on a team that knows it's building something users love, and you'll be part of that excitement daily.\n\nFounders in the Trenches: Our founders are both technical and actively involved, rolling up their sleeves to code and develop alongside you. You'll work with leadership that genuinely understands the technical challenges and shares your drive for innovation.\n\nLow Ego, High Trust: Unthread thrives on collaborative energy. Great ideas win here; your voice will always be valued. Debates lead to breakthroughs, and red tape won't hold you back. You'll bring your best ideas forward, knowing that we're all working toward the same goal.\n\n### The Role\n\nAs a Senior Software Engineer at Unthread, you will be at the forefront of shaping both the product and the company, adapting to the needs of our fast-growing customer base and driving innovation.\n\nHere's what you'll do:\n\n* Take full ownership of high-impact, full-stack features, from ideation to deployment, whether you're building agentic AI workflows, automating complex processes, or boosting performance for high-demand customers.\n \n* Lead conversations on architectural decisions as we scale, improving the performance and reliability of both customer-facing systems and internal operational workflows.\n\n* Work closely with the CTO and technical team to drive product development.\n\n* Engage in hands-on problem-solving across both back-end and front-end environments, enhancing a robust, user-first platform.\n\n### What You Bring\n\nWe're looking for someone who thrives on solving real-world challenges and taking ownership of complex problems. You'll do well here if:\n\n* You've shipped software at scale for at least 5 years, with deep experience delivering solutions to real users with diverse needs.\n\n* You're proficient with Node.js and comfortable with TypeScript. You have experience working across both back-end and front-end, and you're comfortable picking up new frameworks as needed.\n\n* You have expertise in scalable system design. You've worked with technologies like GCP and Postgres in production environments.\n\n* You're excited by AI. You see it as more than hype and are eager to apply real-world AI solutions to help teams streamline their processes.\n\n* You thrive in environments where collaboration and feedback matter, and you're comfortable engaging in constructive discussions to reach the best outcomes.\n\nBonus Points:\n\n* Experience working with Slack-based tools or other real-time collaboration platforms.\n\n* Familiarity with enterprise support systems or internal toolsets (HR, IT, etc.).\n\n* Experience deploying AI-driven solutions in production, particularly for automation or workflow improvements.\n\n### Our Tech Stack\n\n* Node.js and TypeScript for modern, maintainable development.\n\n* GCP for our infrastructure needs.\n\n* Postgres as our primary database solution.\n\n* AI models that give teams superpowers, automating repetitive processes and resolving issues autonomously.\n\n### Work Setup\n\nWe operate in a hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with Fridays remote, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.\n\n### Perks & Benefits\n\n* Competitive salary ($170-220k) plus meaningful equity. You'll have a genuine stake in what we're building.\n\n* Generous PTO and flexibility. We prioritize outcomes over the number of hours worked.\n\n* Health, dental, and vision coverage. We take care of you and your loved ones.\n\n* A chance to shape the future of support, in an industry that's long overdue for disruption.