ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are recruiting an experienced Executive Assistant to support a U.S.-based client in the beauty and hair industry, specializing in the styling and sale of high-quality wigs. This fully remote, full-time role is ideal for a highly organized professional who excels at creating structure, managing workflows, and ensuring processes run smoothly.

PLEASE NOTE:

Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to U.S. daylight savings).
Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps upload and download, with the ability to support a wired Ethernet connection, is mandatory. Applicants without this cannot be considered.
Power Backup: A reliable backup solution (e.g., UPS, generator) is required to manage load shedding or outages. Applicants without this cannot be considered.
Work Environment: Fully remote.

Key Responsibilities:

Establish and manage a clear tracking process for wigs moving through multiple third-party production stages, ensuring delays are minimized.
Follow up with vendors and stakeholders to monitor progress and provide updates on where items are in the process.
Work closely with executives to manage priorities, tasks, and workflows.
Join meetings, take clear and accurate notes, and follow up on action items.
Maintain and update project management tools (e.g., Monday.com, Asana — advantageous).
Assist with general administrative coordination and day-to-day operational support.
Ensure tasks and projects are tracked, followed up, and completed on time.
Communicate professionally with internal and external stakeholders as required.
Anticipate needs, prioritize tasks independently, and establish an efficient workflow in a remote environment.

Requirements:

Previous experience as an Executive Assistant.
Strong organizational and time management skills.
Highly detail-oriented, proactive, and capable of building effective processes.
Excellent English communication skills (verbal and written).
Ability to work independently and create your own rhythm in a remote environment.
Comfortable using basic computer systems, Microsoft Office, and Outlook.
Familiarity with project management tools is advantageous.

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If you are not contacted within 14 working days, please consider your application unsuccessful._

Executive Assistant (Operations Support) - Remote (EST Hours)