ServiceNow Solution Architect
- Full Time
- Min. 3 YOE
Last updated April 17, 2026 at 5:40 AM UTC
Unisys works with organizations worldwide to transform operations and experiences through digital workplace, cloud, applications, enterprise computing and business process solutions, powered by AI and security.
Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
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