Head of Customer Experience
Leads customer experience strategy, builds scalable CS teams, and drives high-value retention across AI/ML infrastructure at scale.
Remote • United States
- Full Time
- Min. 7 YOE
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Leads customer experience strategy, builds scalable CS teams, and drives high-value retention across AI/ML infrastructure at scale.
Owns end-to-end AI infrastructure programs from scoping to deployment, coordinating hardware, software, and ML platform teams.
Senior network automation engineer designing scalable automation systems for deploying, managing, and operating large-scale AI network fabrics.
Senior ML engineer responsible for building and operating core ML infrastructure for large-scale training/inference on TensorWave’s GPU platform.
Lead operations role driving runbook quality, incident lifecycle, and cross-team improvements for GPU cloud infrastructure.
Manages enterprise hardware, automation, and monitoring for multi-datacenter infrastructure with Linux administration and bare-metal provisioning.
Own front-end network architecture, design scalable Ethernet fabrics, and collaborate with platform teams for Kubernetes-centric use cases.
Monitor customer environments in real time across data centers; triage incidents, execute runbooks, and coordinate with on-site teams to protect workloads.
Owns end-to-end design and deployment of scalable full-stack features, APIs, and dashboards to accelerate reliability and velocity of engineering teams.
Leads talent acquisition strategy and builds scalable processes for executive and technical recruiting.
Lead the technical design and planning of high-performance data center infrastructure with emphasis on reliability, scalability, energy efficiency, and design coordination.
Manage end-to-end hardware asset lifecycle, inventory accuracy, and vendor RMA coordination for data center GPU infrastructure.
Design and implement robust, high-performance software systems and tools in Rust/C++, guiding projects from initial concept to final deployment.
Maintain precise stock of critical spares, manage DCIM/ERP data in real time, and coordinate vendor RMAs.
Data center operations technician responsible for installation, maintenance, and troubleshooting of infrastructure at a rotating 12-hour shift.
Leads global operations to standardize 24/7 monitoring and incident response across multi-site GPU cloud infrastructure.
Lead data center operations, manage 8 technicians, optimize RMA processes, and ensure 5 nines uptime for high-density GPU compute.
Senior network optical engineer designing and validating large-scale optical infrastructure with fiber, transceivers, and structured cabling.
Design scalable data-center infrastructure for high-density GPU environments focusing on liquid cooling, cabling, and power distribution.
Proactive, highly organized Executive Assistant to support executive team with calendars, meetings, travel, and confidential info management.
Leads liquidity planning, debt management, and treasury operations for multi-entity structure and SPVs.
Own and evolve our observability and monitoring platform with Grafana and Prometheus at its core.
Own full-cycle recruiting for senior and highly specialized technical roles across engineering, infrastructure, AI/ML, and leadership.
Provides on-site data center hardware installation, maintenance, and troubleshooting across multiple sites for resilient AI infrastructure.