Solutions Engineer
Own the technical and solution-led side of the US sales process, from discovery through to proof-of-concept engagements and RFP responses.
Remote • New York, NY, USA
- Full Time
- $170,000 – $200,000/year
- Min. 3 YOE
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Own the technical and solution-led side of the US sales process, from discovery through to proof-of-concept engagements and RFP responses.
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Senior engineer leveraging Elixir to build AI-assisted features for workforce management and directly shape product with customers.
Provide technical support to US customers via email and live chat, troubleshooting and diagnosing complex software issues and escalating to developers where needed.
Oversees end-to-end payrolls for enterprise customers, ensuring accuracy, compliance, and client relationship management.
Provide technical and product consultation across customer journey to tailor workforce management solutions for ROI.
Build and own reporting and data layer for the Customer team, providing actionable insight into team performance and customer health.