Customer Analyst
Analytical role using data to drive customer outcomes with SQL, dashboards, and cross-functional collaboration.
Remote • New York, NY, USA
- Full Time
- $100,000 – $135,000/year
- Min. 2 YOE
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Analytical role using data to drive customer outcomes with SQL, dashboards, and cross-functional collaboration.
Own the total company forecast & supporting reporting by developing financial projections based on operationally driven inputs.
Lead operations and execution of systems connecting payments to shift outcomes, optimize worker payments, and drive continuous improvement.
Own end-to-end QA processes for Audits & Inspections, improving first-time pass rates and reducing manual intervention.
Lead complex technical projects from ideation through production and deployment, architect and build high-perf features in a MERN stack.
Leads complex technical projects, architects scalable features, and mentors engineers to improve shift marketplace performance.
Acquire partners in challenging markets by designing scalable, data-driven acquisition strategies and testing unconventional approaches to build a high-quality partner pool.
Lead end-to-end ML systems design and deployment to optimize shift matching, pricing, and fill rates.
Own Daily System Operations, ensure worker readiness, and drive shift performance improvements.
Lead complex technical projects and design scalable features using Node.js, React/React Native, Mongo, Python, and GCP.
Coordinate launch timelines and internal/external teams to ensure new market launches run smoothly from first days.