Strategic Customer Success Manager (New York)
Build executive relationships and drive adoption of PagerDuty products for strategic customers.
Remote • United States
- Full Time
- $132,000 – $182,200/year
- Min. 10 YOE
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Build executive relationships and drive adoption of PagerDuty products for strategic customers.
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Own portfolio of existing customers, drive renewals, adoption, and expansion with data-driven insights.
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Lead the development of a scalable web/mobile UX platform for PagerDuty Operations Cloud enabling app teams to deliver market-leading usability.
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Proactive relationship builder driving renewals and expansion for SaaS customers using data-driven insights to deliver measurable business value.
Build executive-level trusted advisor relationships with IT, Engineering and Support to drive adoption and value realization.
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Lead executive-level customer success relationships, drive adoption, and manage risk across IT and engineering to deliver real-time operations value.