Customer Success Manager
Owns revenue lifecycle, drives adoption and value realization for enterprise OpenRouter deployments.
Remote • United States
- Full Time
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Owns revenue lifecycle, drives adoption and value realization for enterprise OpenRouter deployments.
Own and evolve API and developer experience; ship SDKs for TypeScript/Python; instrument docs and examples for strong entry points.
Owns security operations, vulnerability management, and incident response for an AI gateway platform with hands-on execution and cross-functional collaboration.
Design clear, intuitive interfaces for complex systems (LLMs, APIs, routing, pricing, latency) and own end-to-end shipped experiences.
Build and ship high quality customer-facing products and features for OpenRouter’s product surfaces.
Own editorial quality for all external content and build systems to enable scalable, high-quality AI-native developer marketing.
Diagnose and resolve complex API-level issues for developers across multiple LLM providers, with strong troubleshooting and clear communication.
Lead the people function end-to-end, shaping org design, comp & leveling, and performance management to scale a high-growth tech company.
Execute end-to-end in-person and virtual events, turning concepts into repeatable, scalable event programs.
Own the technical resolution for inbound enterprise inquiries and incidents, analyze logs and reproduce defects to stabilize customer AI applications.
Owns driver-based company model, dashboards, and executive-ready narratives to guide strategic decisions.
Own end-to-end model launches and provider onboarding within an AI marketplace, coordinating with model providers and building internal tooling.
Own and scale edge and cloud infrastructure across Cloudflare, Google Cloud, and Vercel to serve millions of LLM requests.