Customer Success Business Partner
Drive adoption, retention, and expansion for strategic enterprise accounts with cross-functional collaboration.
Remote • United States
- Full Time
- $180,000 – $230,000/year
- Min. 10 YOE
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Drive adoption, retention, and expansion for strategic enterprise accounts with cross-functional collaboration.
Translate complex concepts into compelling stories and lead PoCs, demos, and ROI discussions to drive value in enterprise AI for supply chains.
Lead client deployments of Lyric’s AI-native decision intelligence platform, translating complex supply chain problems into composable models and end-to-end solutions.
Visual storyteller shaping brand, design system, and executive storytelling for global SaaS AI enterprise.
Own ML roadmap, translate needs into scalable ML solutions, and drive forecasting capabilities across supply chain platform.
Lead immersive workshops and translate complex AI-driven supply chain concepts into clear, actionable training across North America.
Bridge customer discovery and solution storytelling by building demos, data narratives, and visuals that show Lyric’s value.
Leads solution design and GTM plays to win technical deals in supply chain technology with enterprise customers.
Propel Lyric’s Predictions workspace by building predictive models for supply chain problems using time-series forecasting and Python-based ML.
Create clear, concise guides and release notes for Lyric Studio; collaborate with product/design to deliver user-focused documentation.
Own land and expand deal cycle from initial conversation to close with enterprise stakeholders.
Own full-cycle recruiting end-to-end with emphasis on US-based GTM roles (Sales, Marketing, Customer Success, Revenue Operations).
Own land-and-expand enterprise deal cycles, closing multi‑site AI and data/analytics platform deals.
Build, enhance, and maintain test automation frameworks and test suites with Playwright for rapid development and deployment cycles.
Lead design and build of Notes Execution Platform, enabling secure, scalable code execution across Lyric’s data/ML workflows.
Senior backend engineer builds Kubernetes operators, control plane services, and IaC tooling to scale cloud-native infrastructure.
Responsible for land and expand enterprise deals in Benelux, owning full cycle from initial conversation to close.
Scale data infrastructure for AutoML and forecasting; own feature store, data lineage, and scalable pipelines.
Lead frontend development using React.js, optimize performance, mentor teammates, and ship scalable UI features.
Design intuitive experiences for AI-first supply chain platform across platform and application layers.