Customer Support Specialist
Respond to inquiries, troubleshoot ATS integrations, and escalate issues to eng to drive seamless HeyMilo experience.
- Remote • Latin America (LATAM)
- Full Time
- Min. 1 YOE
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Respond to inquiries, troubleshoot ATS integrations, and escalate issues to eng to drive seamless HeyMilo experience.
Solve real problems fast by building end-to-end systems at the intersection of engineering, product, and customer needs.
Strategic partner to CEO driving cross-functional initiatives and scalable planning in a growth-stage tech company.
Own full sales cycle, close 5- to 6-figure SaaS deals with multi-stakeholder groups across HR, TA, IT, and executives at Fortune 100s.
Resolve technical support tickets involving real-time sessions, browser compatibility, and platform access issues while debugging WebRTC and network problems.
Owns translating business needs into technical solutions and prototypes across APIs and systems.
Own onboarding end-to-end, ensuring customers go live quickly—configuring workflows, managing ATS integrations, and driving early adoption.
Own outcomes for deployed AI agents, tuning prompts and workflows to improve customer outcomes.
Build and ship full-stack solutions quickly, prototypes AI-driven features, and turn ambiguous requirements into working systems.