Associate Director, Client Success Public Sector
Lead strategic client success initiatives for public sector healthcare accounts, driving revenue growth and measurable outcomes.
Remote • United States
- Full Time
- $160,000 – $190,000/year
- Min. 7 YOE
Browse the full live job inventory for Hello Heart. This page is focused on current openings, while the overview tab highlights role groups and hiring patterns.
Lead strategic client success initiatives for public sector healthcare accounts, driving revenue growth and measurable outcomes.
Design end-to-end experiences using design system; craft pixel-perfect UI and illustrations while leveraging AI to accelerate process.
Support users with empathy and technical expertise, driving escalations to resolution and improving support processes.
Leads high-impact strategic initiatives from problem definition to execution, unlocking markets and commercializing new product lines.
Own day-to-day cost accounting, inventory costing, and BOM calculations while ensuring GAAP compliance and scalable processes.
Leads strategic client relationships, closing multi-million-dollar deals with employer-sponsored health plans and channel partners.
Lead client retention and expansion strategy for healthcare accounts, aligning cross-functional teams to drive revenue growth.
Senior Product Manager role focusing on building Hello Heart’s next generation of products across multiple domains with data-driven decisions and cross-functional collaboration.
Leads CX systems, automation and data integrations to scale customer success and optimize end-to-end experiences.
Leads labor sales strategy and team to exceed an $8M+ annual quota in Taft-Hartley market.
Own and optimize Zendesk and other core Support systems; build dashboards, automate AI deflection, and scale reporting for the Support org.
Enables enrollment and onboarding at in-person events, guiding users through Hello Heart program features.
Leads rapid prototyping of AI-enabled workflows to cut manual effort and cycle time.
Lead CS enablement initiatives, document scalable playbooks, and train teams to optimize customer success outcomes.
Detail-oriented bookkeeping and payroll specialist handling full-cycle accounting and Israeli compliance using NetSuite and related tools.
Leads customer-success operations to protect ARR, drive renewals, and accelerate enterprise growth through scalable playbooks and AI-enabled workflows.
Owns design vision and UI/UX quality across AI-driven product experiences, scaling with brand cohesion and high-trust data-heavy interfaces.
Owns revenue, billing and AR processes, leads monthly close, and coordinates audits for HIPAA-compliant revenue cycle management.
Leads strategic SMB enterprise sales initiatives, closing multi-hundred-thousand-dollar deals with employer accounts.