BPO Leader
Lead Gorgias 360 program, owning pre-sales qualification, BPO partner management, automation roadmaps, and program economics.
Remote • New York, NY, USA
- Full Time
- $186,139 – $205,733/year
- Min. 5 YOE
Browse the full live job inventory for Gorgias. This page is focused on current openings, while the overview tab highlights role groups and hiring patterns.
Lead Gorgias 360 program, owning pre-sales qualification, BPO partner management, automation roadmaps, and program economics.
Lead Gorgias 360 program ownership, driving automation, BPO partner management, and cost economics across pre-sales to reporting.
Senior full-stack engineer building AI-powered backend features and scalable LLM-powered conversations for ecommerce.
Senior agency partnerships manager driving revenue through North American agency partners and scaling the partnerships channel.
Own end-to-end hiring across multiple functions, managing 5 to 10 concurrent roles with structured intake and candidate experience.
Own a portfolio of enterprise customers, including high-complexity accounts, and drive AI-enabled adoption and strategic outcomes.
Own a quota, and optimize your process to exceed it.
Leads Implementation Managers to deliver high-quality onboarding projects and cross-functional initiatives for Gorgias' CX organization.
Lead the narrative and positioning of Gorgias’ Conversational Commerce platform to drive adoption across mid-market and enterprise.
Owns strategic customer relationships and drives adoption of AI-enabled workflows for high-volume ecommerce clients.
Lead the narrative and positioning of Gorgias’ Conversational Commerce platform to drive category creation and adoption across mid-market and enterprise.
Growth-focused analytics engineer building scalable data pipelines and internal tools to drive revenue growth.
Responsible for managing a portfolio of commercial ecommerce customers, driving AI-powered workflows adoption and optimizing support operations to reduce churn.
Leads strategic marketing to define differentiated positioning and drive adoption across mid-market to enterprise for Conversational Commerce platform.
Converts inbound SMB opportunities into closed deals, coordinating multi-channel outreach and rapid qualification.
Own the narrative and positioning of Gorgias’ Conversational Commerce platform to drive adoption across all segments.
Onboards and activates SaaS clients post-sale with a consultative, project-led approach to optimize adoption of Helpdesk and AI Agent across APAC.
Develop and refine LLM-based workflows and evaluation frameworks to scale AI agent performance.
Senior data scientist to build and own data science discipline within Decision Intelligence, partnering with stakeholders to implement value and scale forecasting, segmentation, and experimentation.
Lead onboarding for SaaS customers, driving activation and value with Helpdesk and AI Agent.
Leads a team of Implementation Managers to drive velocity, adoption, and outcomes across complex onboarding projects.
Lead a portfolio of ecommerce customers to drive AI-powered adoption, optimize workflows, and reduce churn across strategic accounts.
Senior backend engineer with 6+ years of experience designing scalable services and APIs.
Lead the internal evaluation platform for AI systems, enabling automated, scalable agent quality.