CX Services Program Manager
Own end-to-end service portfolio, defining offerings, enablement, and measurable customer outcomes across product area.
Remote • United Kingdom
- Full Time
- Min. 7 YOE
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Own end-to-end service portfolio, defining offerings, enablement, and measurable customer outcomes across product area.
Identify and remediate infrastructure vulnerabilities, build tooling for visibility, and secure FedRAMP environment.
Lead the design and development of a unified Go-based instrumentation service for analytics instrumentation across GitLab's engineering org.
Drive mid-market commercial growth by owning a defined book of business, expanding executive sponsorship, and closing complex AI-powered DevSecOps deals.
Leads design for security and compliance experiences across the software supply chain and broader Security & Compliance portfolio, driving end-to-end design and cross-functional collaboration.
Leads revenue recognition and deferred commissions processes, enabling scalable, auditable finance operations across quote-to-cash.
Leads ecosystem partner initiatives, builds joint business plans and drives regional demand with partners.
Lead engagement design of outcome-oriented professional services, aligning GitLab capabilities with customer success metrics.
Lead AI-driven GTM for GitLab Duo Agent Platform; shape positioning, messaging, and monetization across AI offerings.
Senior role advising on complex enterprise technology contracts and AI-related agreements across the Americas.
Backend engineer focusing on Git/Gitaly performance, reliability, and upstream contributions for scale.
Lead renewals strategy and governance across EMEA, partnering with Sales, CS, and Legal to optimize renewals and growth.
Instrument and design Go-based instrumentation service, enabling unified data collection and reliable analytics across GitLab SaaS and self-managed deployments.
Leads Engagment Managers to scale Professional Services across Europe and Asia, aligning Sales/CS and delivering repeatable services proposals.
Lead security architecture strategy and team to reduce product security risk across GitLab's product platforms and AI/DevOps domains.
Research vulnerabilities and exploitation methods, turn findings into practical improvements for GitLab security products and internal security efforts.
Lead initial outreach to targeted accounts, generate qualified meetings and pipeline for GitLab's Sales organization.
Lead backend architecture for Duo Chat, integrating LLM providers and delivering reliable AI-powered chat workflows.
Provide technical guidance and enablement to customers, driving adoption, renewal, and expansion of GitLab product capabilities.
Design scalable digital learning experiences and courses for GitLab customers, focusing on self-paced eLearning and virtual instructor-led courses.
Provide technical product expertise and best-practice guidance to customers post-sale, enabling successful implementations at scale.
Lead end-to-end enterprise technology programs across IT, Finance, Legal, Product, and Biz Ops with cross-functional teams to deliver AI initiatives.
Coordinate ecosystem sales activities across partners to meet targets and develop joint opportunities.
Lead and mentor a team of Salesforce engineers, supporting career growth through coaching, feedback, and hands-on guidance.