Customer Success Manager
Owns customer health, drives retention and expansion across portfolio with AI-enabled workflows and executive business reviews.
Remote • United States
- Full Time
- $125,000 – $235,000/year
- Min. 5 YOE
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Owns customer health, drives retention and expansion across portfolio with AI-enabled workflows and executive business reviews.
Leads visual campaigns and brand systems across mediums, mentoring designers and driving end-to-end concept-to-launch work.
Own end-to-end product design, from concept to launch, with data-driven iteration and strong collaboration.
Lead data science effort to design A/B tests, build metrics for AI-driven product health, and guide data-informed decisions across platform.
Own partner relationships end-to-end: sourcing, qualifying, structuring, negotiating, and closing across marketplace, embedded, and co-branded partnership models.
Leads visual editor engineering, ships editor experience, and AI interactions for content creation and editing at scale.
Design stunning gamma presentations and websites, collaborating across departments to deliver strategic, beautiful visuals.
Drives customer-centric design and education for B2B clients, shaping product roadmaps and playbooks.
Security-focused software engineer building tooling, threat modeling, and vulnerability management to scale a SaaS platform.
Own detection and prevention systems for fraud, abuse, spam, and malicious content across millions of daily users.
Owns visual system, collaborates to ship polished experiences across themes and layouts with production-ready Figma specs.
Owns deal desk, supports pricing strategy, and analyzes revenue trends to inform strategy and forecast accuracy.
Own AI-powered support systems, training Fin AI agent, and designing automated workflows to improve resolution rates and customer satisfaction.
Frontend-focused engineer building real-time collaborative editing with AI, CRDTs, and WebSockets.
Own full-cycle recruiting for primary lane (Engineering or Business), building 0-1 structure and pipelines to deliver high-quality hires at speed.
Lead AI-powered features end-to-end, design systems for real-time collaboration and AI at scale.
Own Gamma's end-to-end authentication and authorization systems, ensuring security, reliability, and excellent user experience.
Scale backend systems to hundreds of millions of users while maintaining high performance and availability.
Advises on privacy-by-design, AI compliance, and enterprise SaaS contracts while leading complex negotiations.
Owns core platform infrastructure, guiding scale, architecture, and engineering standards across backend teams.
Own complex, interconnected calendars for three co-founders and drive upward management while coordinating events and internal communications.
Architect and implement scalable PostgreSQL solutions, optimizing performance and data modeling for hundreds of millions of users.
Own design system components and editor UI primitives to deliver pixel-perfect, responsive experiences.
Leads AI product experiences with architecture-level scope and cross-functional collaboration to deliver real-time, collaborative web apps.