Senior Workforce Manager
Strategic WFM architect building forecast and staffing models to optimize multi-channel async remittance operations.
Remote • Colombia
- Full Time
- Min. 6 YOE
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Strategic WFM architect building forecast and staffing models to optimize multi-channel async remittance operations.
Fraud investigations and risk-based remediation to protect cross-border payments for Latin American users.
Bridge regulatory adherence and operational efficiency for KYC, Sanctions, and risk with multilingual compliance excellence.
Builds, implements and operates a CMS for lending products, embedding compliance into product design and underwriting for SNPL and future offerings.
Lead the design and development of autonomous AI agents, integrating multi-agent capabilities into core product and operations.
Senior security engineer driving secure SDLC, CI/CD automation, and vulnerability management for cloud-native fintech.
Architect & deliver green-field fintech systems, guiding cross-functional projects and scalable data pipelines.
Architect and implement scalable backend microservices inside the Payments, Disbursements, or GRC squad.
Strategic finance leadership building unit economics, scenario modeling, and board material for remittances and credit initiatives.
Lead data science to optimize user conversion and retention through ML models and NLP signals.
Strategic finance professional to model unit economics, liquidity, and fundraising, partnering with product/BD on growth.
Lead influencer strategy and partnerships to drive brand awareness and user growth through measured campaigns across TikTok, Instagram, YouTube, and emerging channels.
Lead two Team Leads to ensure compliance ops execution, KPI accountability, and project delivery within regulatory guardrails.
Leads a 10–15 member customer support team, drives data-driven improvements and cross-functional collaboration.
Owns end-to-end payout rail integrations, monitoring health, post-launch oversight, and runbook SOP creation.
Quality-focused leader building QA framework, training programs, and compliance-ready enablement for a 35-45+ agent BPO network.
Analytical People Operations professional to own payroll integrity, onboarding and process automation across global team.
Architect foundational frontend platform, scalable architecture, and secure data aggregation for CX tooling.
AI Engineer to design, build, and scale autonomous AI agents integrated into product and operations.
Responsible for translating regulatory requirements into product criteria and maintaining compliance documentation with cross-functional teams.
Owns backend services in Python, builds scalable fintech systems on GCP for payment processing and risk controls.
Talent pool referrals coordination across Latin America and US, enabling strategic hiring support.
Security-focused architect driving secure-by-design across cloud-native fintech platform.
Develop and scale autonomous AI agents within a fintech product, enabling multi-step tasks across payments and fraud.