Staff Software Engineer, Customer Service (Remote)
Lead architecture and roadmap for the Customer Service stack, integrating with Salesforce Service Cloud and AI tooling.
Remote • United States
- Full Time
- $185,000 – $232,000
- Min. 7 YOE
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Lead architecture and roadmap for the Customer Service stack, integrating with Salesforce Service Cloud and AI tooling.
Design, build, and maintain foundational identity services to securely access ezCater platform at scale.
Lead design and build services for supplier platform, driving data model evolution and reporting capabilities.
Lead vision and roadmap for restaurant partner fulfillment platform, delivering data/tools to complete orders and improve customer experience.
Leads martech integrations, data flows, and reliability across HubSpot, Iterable, CDP, Snowflake, and ad tools to enable scalable GTM campaigns.
Own the analytics function for Operations, building data models and dashboards to drive scalable decisions.
Lead product initiatives for ezCater restaurant partner platform, delivering data-driven, personalized reporting and scalable services.
Build highly scalable, fault-tolerant order services and APIs in a distributed backend.
Leads analytics, experimentation, and data science to optimize site performance and user journeys across ezCater’s platform.
Provides strategic HR partnership, coaching and support to leaders; drives talent planning, changes and performance in assigned client group.
Build highly scalable, fault-tolerant distributed menu systems and APIs for ezCater’s core services.
Acquire new Meal Program customers and locations; manage end-to-end Relish launches across accounts.
Leads native mobile engineering, mentors teams, and ships native Android/iOS experiences for partners and customers.
Leads fintech product strategy and roadmaps for enterprise payments, fraud, and tax within a fintech platform.
Lead delivery platform roadmap and cross-functional initiatives to deliver on-time, in-full ezCater orders.
Owns post-order experience features end-to-end, collaborating across teams to improve order submission through fulfillment and post-delivery tasks.
Owns Meal Program web app lifecycle, building features for corporate clients and employees.