Customer Success Manager - Dedicated f/m/d
Customer Success Manager in EMEA drives retention, expansion, and value realization for Contentful customers.
Remote • London, UK
- Full Time
- Min. 5 YOE
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Customer Success Manager in EMEA drives retention, expansion, and value realization for Contentful customers.
Enterprise sales-focused role building pipeline with Italian-speaking customers in London.
Drive end-to-end sales for top-tier UKI clients, land-and-expand strategy, and close complex software deals.
Lead generation for Spanish-speaking market, collaborating with Account Executives to qualify prospects and drive pipeline.
Senior-level security operations professional driving incident response, threat detection, and security program development across hybrid environments.
Lead solution designs for complex, multi-stakeholder implementations across Contentful's DACH customer base with German language fluency.
Co-pilot on sales opportunities, collaborating with Account Executives to drive technical discovery, demos, and proofs of concept across marketing tech in a modern composable landscape.
Owns social engagement, community management, and content coordination to drive audience interaction.
Design end-to-end flows for Contentful’s AI Translations product, focusing on marketing and editor customers.
Provide technical support to customers by troubleshooting API-based integrations and web/mobile applications, resolving issues, and escalating to Engineering when needed.
Strategic partner to enterprise customers, driving renewal, expansion, and adoption of Contentful to deliver measurable business impact.
Builds scalable data pipelines and models to power analytics, reporting, and decision‑making across the company.
Owns end-to-end RFP lifecycle, coordinating cross-functional inputs to ensure high-quality, compliant, timely responses.
Engages French-speaking enterprise prospects, qualifies needs, and supports AE handoffs to drive Contentful growth.
Full stack engineer responsible for building scalable frontend and backend features using TypeScript, React, and Node.js.
Lead GEO/AEO/AIO strategy and execution to improve AI-driven discovery and traditional SEO foundations.
Own end-to-end customer lifecycle, renewals, and expansion opportunities across 25–30 strategic enterprise customers with cross-functional collaboration.
Drive operational excellence in product development and cross-functional coordination to deliver complex initiatives.
Design, build, and maintain scalable analytics models in dbt and Snowflake, enabling data-driven decision-making.
Senior data engineer designing scalable data pipelines and platforms to power analytics and operational reporting.
Owns optimization strategy and advisory, guiding enterprise clients through discovery, prioritization, and execution of experimentation and personalization to drive revenue.
Turn data into insights, build models, and deploy data products that scale to drive business outcomes.
Lead ML model development and deployment for large-scale NLP tasks with production workloads.
Leads mid-market SaaS sales efforts across EMEA, driving pipeline, coaching AEs, and scaling regional go-to-market initiatives.