Director, Technical Support
Lead the vision and scale of Boulevard’s Tier 3 Technical Support Engineering to enable enterprise growth and reliable platform performance.
Remote • United States
- Full Time
- $182,000 – $214,000/year
- Min. 8 YOE
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Lead the vision and scale of Boulevard’s Tier 3 Technical Support Engineering to enable enterprise growth and reliable platform performance.
Lead complex data initiatives transforming ambiguous needs into scalable architectures, pipelines, and analytics models.
Owns and evolves direct mail as a growth channel, driving awareness, engagement, and pipeline.
Lead platform design strategy and mentoring for scalable cross-functional systems in Boulevard’s self-care platform.
Owns platform-ready decisions for enterprise auth, permissions, audit trails, and AI infrastructure that enable Boulevard products and unblock multi-location deals.
Own the architecture and evolution of automation workflows across Salesforce, Clay, LeanData, Gong, and Outreach to support outbound prospecting, enrichment, lead routing, and lifecycle management.
Drive outbound engagement to qualify leads, schedule demos, and fuel growth with Account Executives.
Translate complex datasets into actionable product insights and narratives for strategic decisions.
Develop and implement a comprehensive enablement strategy to support revenue org and drive measurable pipeline growth.
Own full-cycle, consultative software sales in Boston, building local beauty/ wellness partnerships.
Leads a high-performing sales team, coaching SDRs to exceed quotas and develop future Account Executives.
Own lifecycle programs to nurture prospects and drive SQLs across multi-channel campaigns.
Owns system-level product design for commerce/fintech, translating financial requirements into clear user experiences.
Own onboarding lifecycle strategy, shaping product-led activation programs across multi-channel touchpoints.
Leads strategy and builds a multi-format content engine to drive awareness, authority, and demand across channels.
Design and execute a Support Enablement strategy, building onboarding, certification, and continuous learning programs.
Owns full-cycle field B2B software sales in San Francisco, driving pipeline and closes with a trusted-advisor approach.
Senior-level role managing People systems, data governance, and analytics to enable scalable HR operations.