We are Payslip, the global payroll control platform. We have a vision of how global payroll should be. We create great technology to make it happen.

Our global teams are filled with inspired, passionate, creative and dedicated people from different backgrounds.

Together, we are changing the way payroll is delivered at multinational companies around the world.

Are you ready for something different?

As the Customer Engineering Lead, you will drive collaboration across engineering, product, and customer operations. You will manage a high-impact team of engineers while remaining deeply involved in technical activities such as automation, and operational excellence across customer and payroll provider integrations.

This role is ideal for someone who enjoys coordinating a team, solving complex technical problems, building scalable systems, and processes that directly impact Payslip customers.

Main Duties and Responsibilities

Team Management & Delivery Ownership

Spearhead and mentor a team of 3–6 Customer Engineers, fostering strong engineering practices and problem-solving skills
Own delivery and operational excellence for customer mappings between customers, Payslip, and payroll providers
Support team growth, including scaling the team and participating in technical recruitment
Drive continuous improvement through well-defined KPIs, quality metrics, and actionable insights.

Technical Strategy & Solution Delivery

Define and own mapping rules, workflows, and integration standards between customers, Payslip, and payroll providers
Design and architect automation solutions to reduce manual effort and improve scalability
Coordinate the creation of internal tools, playbooks, and reusable frameworks that strengthen operational excellence
Define and execute test strategies and test plans, continuously increasing automation and reliability
Provide hands-on technical guidance during complex integrations, escalations, and design discussions.

Qualifications & Skills

A degree in Computer Science, Engineering, Mathematics, Physics, or equivalent practical experience
5+ years of experience working in software development or technical delivery environments, including previous experience mentoring engineers
Solid technical background with exposure to Python, PSH. Moderate knowledge in AWS a (Deep specialization in all areas is not required.)
Familiarity with CI/CD pipelines and modern development workflows
Hands-on experience with version control systems (e.g. GitLab or similar).
Strong technical reasoning, diagnostic, and troubleshooting skills, with the ability to guide others through problem-solving rather than solving everything yourself
Strong cross-functional collaborator across engineering, operations, and customer teams.

Why join us?

Innovative global payroll platform technology (SAAS)
Rapidly growing global company with international client base around the world
International team: Bulgaria, Ireland, Spain,
Flexible work environment - Hybrid, Office and Remote dependent on role
Competitive salary
Reduced summer hours
Additional health insurance with Bulstrad
A co-financed Multisport card
Company, team building events and awards
Monthly meal vouchers
Extra days leave to celebrate you on your birthday
5 days allocated to Grow – Learning and development days

Applicants must have the permanent right to live and work in Bulgaria

Note:  Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed for the application process.