Trainee Technical Support Representative\n\nJob Location - Bangalore/Hyderabad: Remote\n\nRole Type - Contract (3 months to start with, extension depends on Business requirement and Performance)\nExperience - 0 to 3 years\nMandatory Experience - 1 year of International Voice experience\n\nWhat you'll be doing:\n\n* Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.\n* Queries can be of a technical & non-technical nature.\n* Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.\n* Explain and guide customers through product features and functionalities.\n* Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.\n* Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem\n\nWhat we're looking for:\n\n* Candidates with international customer support experience in voice, email and chat.\n* Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.\n* Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.\n* Stay focused on the quality by ensuring consistency and adherence to high standards.\n* Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. \n\nMust have:\n\n* Candidate must have their own computer with Windows 8.1 or above.\n* Mandatory hi-speed broadband connection.\n* UPS/power backup solution if possible.\n* Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. \n\nMandatory Skills:\n\n* Proficient with English and have good written & verbal communication skills.\n* Flexibility & availability for rotational shifts and week offs to cover hours of operations.\n* Must possess logical, reasoning, and problem-solving skills.