About the Role:
We are a staffing agency recruiting on behalf of a U.S.-based healthcare education and consulting firm specializing in peptide therapy and regenerative health. They are seeking a Student Success Manager to support healthcare professionals throughout their learning journey. This role is focused on delivering a seamless, high-quality client experience through responsive communication, onboarding support, and ongoing engagement.

Key Responsibilities:

Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms
Ensure all client communications are handled promptly, accurately, and professionally
Support new client onboarding by addressing general program inquiries and guiding users through initial steps
Assist with enrollment-related queries and help clients navigate the registration process
Maintain organized records of client interactions within internal systems
Escalate complex or technical issues to the appropriate internal teams when required
Uphold a consistent, high-quality client experience across all touchpoints

Required Qualifications:

1–3 years of experience in customer support, client services, or similar roles
Experience using Go High Level (GHL) CRM
Proficiency in Google Workspace
Strong written and verbal communication skills
High attention to detail and strong organizational abilities

Preferred Qualifications:

Experience supporting online education platforms or high-ticket programs
Exposure to the healthcare, wellness, or medical industry

What We're Looking For:

A customer-focused professional who is responsive, detail-oriented, and highly organized
Someone who thrives in a fast-paced, remote environment
A proactive communicator who can manage multiple client interactions effectively
A team player who knows when to escalate issues and collaborate cross-functionally
Passion for supporting healthcare professionals and contributing to their success

USD 1,000 - 1,100 per-month-salary

Why Join Assist World?

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM