Description

Key Responsibilities

• Conduct proactive calls to recruiters to drive platform usage and engagement
• Handle operational tickets raised by internal teams / clients.
• Create and share basic reports (usage, insights) using Excel
• Conduct quick support calls / Google Meet sessions when required for issue resolving.
• Document outcomes and maintain data hygiene in systems

Key Requirements

• 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
• Working hours - (9:30 am to 6:30pm).
• Strong communication skills (Hindi + English preferred).
• Prior experience in telecalling / customer support / operations roles
• Comfortable with high-volume calling and target-based work
• Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
• Ability to multitask between calling and operational work
• Problem-solving mindset and willingness to learn

Good to Have

• Experience in SaaS / hiring / recruitment platforms
• Exposure to CRM tools (Freshworks, etc.)

KPIs / Success Metrics

• Call attempts & connection rate
• Average talk time (~2 hrs/day on calling days)
• Ticket resolution within SLA
• Quality of recruiter interaction & issue resolution