As a Post-Sales Engineer, you will:

Responsible in providing post sales support and project implementation and KT
Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
Ensure that the below process are observed/practices:
- Conducting a project kick off meeting with customer & documenting the implementation procedures
- Aligning project implementation within the signed scope of work agreed with the end user
- Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
- Documentation for processes and procedures
- Hand over of projects to partner account or post sales team
- Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
Maintain knowledge of roadmap, technology and product portfolio and share with the team
Ensure that certification requirements across the product portfolio is met
Ticket management and assignment within the SLAs in Vision ticketing system
Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

Solutions Consultant - Post Sales