We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.

Key Responsibilities

Manage and coordinate field service activities, including onsite works, outages, and surveys
Ensure service requests are acknowledged within 24 hours
Promote and enforce health & safety standards, including safety audits
Oversee Field Service Personnel workloads and arrange additional resources when required
Provide technical advice to customers and support service requests by phone and email
Review field service reports and support accurate invoicing
Conduct customer visits to ensure satisfaction and identify new service opportunities
Support forecasting, process improvement, and service planning

People & Team Management

Conduct performance conversations and support team development
Approve timesheets, expenses, and holiday requests
Support recruitment, training, and disciplinary processes

About You

Experience in a field service or engineering supervisory role
Strong organisational, communication, and customer service skills
Good understanding of health & safety in a field-based environment

Qualifications

Functional/Technical Competencies

Technical qualification in Mechanical or Mechanical/Electrical Engineering
Experience that is relevant and from a commercial background
Knowledge of or capability to learn about valves, actuators and digital control systems.
IT proficient – service software and Microsoft Office.
Excellent interpersonal skills and communication – both written and oral
Conscientious and self-motivated with the ability to work to deadlines with minimum supervision
Organised/structured approach to enable a coordinated response to achieve all aspects of work demands
Good attention to detail
An ability to deal effectively with difficult situations
Flexible attitude to working extended hours when needed
Willingness to progress and develop