IT Manager, Internal Platform & Operations

Company Overview

Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost.

We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale.

The Role

This is not a traditional IT Manager role.

You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system.

The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control.

You will operate across:

• Identity and access

• Device management

• SaaS and internal systems

• Infrastructure-as-code

• Office networking and conference systems

This role sits at the intersection of IT, infrastructure, and internal platform engineering.

What You’ll Do

Own the IT Platform

• Manage and evolve identity, device management, and SaaS systems

• Ensure systems are reliable, secure, and easy to operate

• Treat IT as a product, not a support function

Expand Infrastructure-as-Code for IT

• Build and extend our IT IaC system using Pulumi

• Drive toward more declarative:

  • user lifecycle

  • access management

  • policy enforcement

• Integrate with ticketing and approval workflows

Introduce Agent-Assisted Workflows

• Incorporate MavenAGI and other AI tools into IT operations

• Enable:

  • faster triage and resolution

  • better decision support

  • improved system visibility

• Keep humans in the loop for approvals and critical actions

Automate High-Volume Work

• Eliminate repetitive helpdesk work through automation

• Build self-service flows for onboarding, access, and common requests

• Improve system design to reduce ticket volume over time

Own Office Infrastructure

• Operate and improve office networking (WiFi, segmentation, reliability)

• Manage conference room systems (Zoom, Google Meet, AV)

• Diagnose and resolve real-world performance issues

Drive Security and Compliance

• Enforce access and device policies through:

  • Okta

  • Jamf Pro

• Ensure systems are auditable and aligned with compliance needs

Improve Helpdesk Through Systems

• Optimize existing helpdesk processes

• Reduce ticket volume via automation and better system design

• Turn operational data into insights and improvements

What We’re Looking For

Core Requirements

• 5+ years in IT, infrastructure, or systems engineering

• Strong experience with:

  • identity and access systems (Okta or similar)

  • device management (Jamf or similar)

  • cloud environments (AWS, GCP, or Azure)

• Experience with infrastructure-as-code (Pulumi, Terraform, etc.)

• Ability to write code and automate workflows

• Strong troubleshooting skills across systems and networks

• High service level internally with teammates

Strong Signals

• You think of IT as systems and workflows, not just support

• You have built automation-first or self-service environments

• You are comfortable introducing AI into operational systems in a controlled way

• You can operate in ambiguous, fast-moving environments

• You understand that your work allows the company to scale

Nice to Have

• Experience with office networking and AV systems

• Familiarity with CI/CD and developer workflows

• Experience working with AI-assisted tooling or internal platforms

• Background in security or compliance (SOC2, ISO, etc.)

What Success Looks Like

• Core IT workflows are automated and consistent

• Agent-assisted tooling improves speed and quality of operations

• Office and conference systems are reliable and low-friction

• Helpdesk is efficient and focused on exceptions

• Internal teams move faster because IT systems are well-designed

Why This Role

• High ownership over critical internal systems

• Opportunity to define a modern, automation-first IT platform

• Work at the intersection of infrastructure, automation, and AI

• Direct impact on how the company operates and scales