Description

Job Title: QA Supervisor

Location: South Africa (Remote)

Employment Type: Full-Time

Work Hours: Monday to Friday, 9 AM to 5 PM EST

Responsibilities:

• Oversee and maintain quality assurance standards across ABA services
• Train and coach therapists on QA processes, expectations, and best practices
• Educate team members on how to accurately upload and manage session data within the company’s CRM system
• Become an expert in the company’s CRM platform and act as the go-to resource for support and troubleshooting
• Review session documentation for accuracy, completeness, and compliance
• Provide constructive feedback to therapists to improve performance and quality
• Monitor workflows and identify opportunities for process improvement
• Collaborate with leadership to ensure consistent quality standards are met

Requirements

• Proven experience in a QA, supervisory, or ABA-related role
• Strong understanding of ABA processes and documentation standards
• Highly proficient and comfortable with CRM systems
• Excellent communication and training skills
• Confident in leading, coaching, and supporting team members
• Strong attention to detail and critical thinking abilities
• Ability to quickly learn and master new systems and processes
• Organized, proactive, and able to manage multiple priorities

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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