We’re looking for an L2 IT Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting of high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.

Apart from being involved in resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience allowing to move the projects further, identify specific risks, participate in implementation with support of 3rd parties.

Your responsibilities will include

• Solve hardware related issues with servers, involving in-depth advanced level troubleshooting

• Report to hardware problem management, execute workarounds and solutions

• Solve proactively L1/L2 tasks through ticket system

• Update new processes and documentation for IT hardware team

• Collaborate with Technical Project Manager on current projects

• Participate in technical projects implementations

• Oversee 3rd party contractor activities during project implementations

• Basic level of network tasks, troubleshooting and support

Requirements

• Knowledge of datacenters, and server equipment

• Advanced knowledge of IT hardware and practical experience of troubleshooting

• Advanced skills working with the Unix/Linux operating system and command line

• Experience with equipment monitoring, data analysis and presentation

• Basic understanding of Project Management methodologies

• Basic understanding of Project Management tools (JIRA, Gantt charts)

• Proactiveness and sense of responsibility

• High proficiency in spoken and written English

It will be a bonus if you have

• Knowledge of network equipment and troubleshooting in advanced level

• Proven project management experience in IT Infrastructure domain

• Bachelor degree in Computer Science

• Driving license type B

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.