Technical Support Specialist

Act as the technical support for clients, leading technical calls and resolving complex issues Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams Collaborate with internal teams and external partners to deliver reliable technical solutions Collaborate with Product and Engineering teams to plan and prioritize sprint activities. Validate new releases, troubleshoot issues, and ensure expected functionality Maintain technical documentation and knowledge base Identify process improvement opportunities and optimize support workflows Execute operational tasks including data uploads, configuration, and data validation Provide expert guidance on API, SSO, system integrations, and survey implementations