As an OTC Operations Specialist, you will be responsible for understanding all clients'/suppliers' needs. Your main tasks will be: 1) Accurately identify which clients/suppliers can do what type of deals. 2) Broadcast the requested quote to all relevant Groups within a short time. 3) Record all potential deals.\n\n### Responsibilities:\n* Provide satisfied service experience to clients actively & passionately.\n* Deal with the query and solve the issues from clients through multi-channels such as mail, and social media.\n* Collect the requests and opinions from clients and feedback to relevant Groups. \n* Audit the qualification of the applied clients.\n\n### Requirement:\n* Able to deal with complicated tasks.\n* Conscious of providing good customer experience. Able to deal with complex situation calmly.\n* Sensitive to track the progress of tasks spontaneously.\n* Team player. Able to collaborate with cross-groups effectively.\n* Possess good logic and excellent communication skill.\n* Middle level in English.