As an IT Support Specialist, you will ensure the operational efficiency of our IT systems and support the security posture of a growing fintech company. You’ll report to the Director of Infrastructure and work closely with our Security and DevOps teams. We’re looking for someone proactive, detail-oriented, and passionate about technology.

What you’ll work on

IT Support & Administration
Managing onboarding and offboarding processes for employees
Administering user access and permissions, primarily centralized through JumpCloud
Supporting user environments, including macOS and Windows systems
Troubleshooting IT-related issues and providing end-user support
Managing hardware and software asset inventory
Administering internal tools (Google Workspace, Slack, etc.)
Creating and maintaining IT documentation and runbooks
Coordinating with vendors for hardware procurement and support
Security and Compliance
Supporting adherence to ISO 27001 standards by ensuring access controls and security measures are in place
Conducting periodic access reviews and audit support
Assisting in the monitoring and resolution of IT security alerts
Enforcing endpoint security policies across the organization