Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Technical Systems Engineer III (IT073) provides advanced technical support for complex, non-recurring IT issues and business-driven projects, coordinating with teams and vendors to design and implement solutions. The role includes technical consultation for systems such as access control, security, and telephony, as well as managing the IT asset lifecycle (discovery, inventory, monitoring for failures) and offering onsite assistance when needed. Candidates should hold a diploma or degree in IT (Bachelor’s preferred), have strong analytical and problem-solving skills, and be able to work independently in fast-paced environments to ensure business continuity, system availability, and process improvement.

Qualifications

- Education:
  - College diploma in Information Technology or related discipline
  - Bachelor’s degree preferred
- Experience:
  - Advanced IT support background (typically 5+ years in corporate environments)
  - Hardware/software troubleshooting and break-fix/repair
  - Experience coordinating with IT teams and vendors
- Technical Skills:
  - IT asset lifecycle management (discovery, inventory, monitoring for failures)
  - Technical consultation and design for business-driven solutions (Access Control, Security Systems, Telephony)
  - Strong knowledge of IT support and operational technologies
- Soft Skills:
  - Strong analytical, reasoning, and problem-solving abilities
  - Ability to work independently in fast-paced environments
  - Excellent communication and customer service orientation
  - Time management and prioritization skills
- Languages:
- English – Intermediate proficiency required
- French and/or Spanish preferred