AI Implementation Specialist

Raspberry AI

Raspberry AI is a leading provider of industry-defining AI design software for fashion brands and retailers. Our software empowers brands to rapidly understand consumer demand and create unique designs within minutes. Leveraging cutting-edge AI analytics and generative AI capabilities, we help fashion brands revolutionize their design and merchandising processes.

We are a Series A startup, backed by top-tier venture capital firms such as Andreessen Horowitz, Khosla Ventures, MVP and Greycroft.

About the Role

Raspberry AI is seeking a full-time, remote AI Training & Implementation Specialist with a designer background to onboard, train, and support customers using our AI-powered design platform.

In this role, you’ll be responsible for helping new and existing customers become confident, independent users of Raspberry AI. Your focus will be training, onboarding, and ongoing enablement—running live sessions, hosting office hours, troubleshooting user issues, and creating clear educational resources that scale.

You’ll work closely with Customer Success, Product, and Engineering to surface user feedback, flag issues, and continuously improve how customers learn and use the platform. This role is ideal for someone who enjoys teaching, problem-solving, and working directly with designers—and who is excited about helping fashion teams adopt generative AI in practical, real-world workflows.

Additional responsibilities may be assigned as business needs evolve.

Responsibilities

Lead customer onboarding and training sessions to help users get productive quickly
Host office hours and follow-up sessions to support ongoing learning and adoption
Respond to customer questions and troubleshoot issues via the Support Desk, email, or Loom
Review customer usage to identify blockers, confusion, or opportunities for improvement
Escalate bugs and product issues to Engineering and track them as needed
Create and maintain enablement resources such as onboarding scripts, help docs, and Loom videos
Partner with Customer Success, Product, and Engineering to share customer feedback and insights
Support teammates by answering questions and contributing to team workflows

Qualifications

6-9+ years of fashion industry experience, preferably working in fashion design or accessory design
Strong background in fashion design
Adobe Illustrator
Adobe Photoshop
Experience creating and reviewing fashion visuals (garments, prints, footwear, accessories)
Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar)
Comfort learning and explaining new software tools
Google Docs, Slides, and Spreadsheets
MS365
Strong written and verbal communication skills

Benefits

Competitive salary
Comprehensive benefits package including health, dental, and vision insurance
Opportunity to work on cutting-edge AI technology with a high-impact team
Fully remote with a supportive company culture
Be part of a rapidly growing company with significant growth potential