Scope of Work: - Provide support in the areas of Microsoft SharePoint development, on-going maintenance and providing support for existing SharePoint projects General: - Integration of SharePoint with Microsoft products and workflows. Development and support of existing and planned Microsoft SharePoint sites, strategies, frameworks, and standards. - End user support of SharePoint applications. Microsoft SharePoint: - Projects may include analysis, design, development, support, and user training for new and existing departmental SharePoint sites as well as assistance in the development of a wider strategy and framework for online communication and collaboration. The Successful Offeror will provide senior level project strategic planning and detailed technical development and training support for these, and related projects as assigned. End-User Support of SharePoint Applications: - End user support tasks involve helping users resolve technical issues and providing guidance. - Troubleshooting, account management, user training, documentation, remote support, feedback collection, incident reporting, escalation, system monitoring, patch management, onboarding support